

Debridement of the Gingival Sulcus
Before: the gingiva is swollen and red, with recession at the tooth necks. Debridement of the gingival sulcus and anti-inflammatory treatment were performed.
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A gum fistula is a channel through which pus from the infection at the root apex drains to the surface. It is most often associated with chronic periodontitis. Diagnosis includes examination, probing, X-ray, and CT. Treatment of a gum fistula is selected based on the clinical picture: root canal retreatment, drainage, apicoectomy, or tooth extraction.
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Initial examination and treatment plan
Initial appointment, oral examination, assessment of the condition of the gum and tooth, and development of a treatment plan. The cost of the initial appointment is 0 ₸.
The division shows where treatment of the lesion begins and which methods are used.

Used when the fistula is associated with inflammation in the tooth's root canals. The doctor cleans and fills the canals, and the source of inflammation is eliminated through the tooth.

Used for pronounced purulent processes: the source is opened, drainage is placed, and the fistula tract is removed. The procedure is performed under local anesthesia.

Combines work on the root canals and surgical treatment. This approach is used when one method alone is not enough.

Indicated if the fistula has developed against the background of diseases of the tissues around the tooth. Removal of deposits and treatment of periodontal pockets are performed.

Used when the tooth is destroyed and cannot be saved. Extraction is performed together with treatment of the source of inflammation in the gum.
The clinic's doctors who see patients for this service. A treatment plan is drawn up after the examination.
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A fistula is a narrow passage that connects an inflammatory focus deep in the jaw to the surface of the gum. Pus drains through it. It is not an independent disease, but a sign that a process is going on inside.
Normally, the tooth cavity and bone are sealed. When pus accumulates in the pulp or at the root apex, it has nowhere to go. Pressure builds, and the inflammation carves a path outward — through bone tissue and mucosa. This is how a fistula tract forms. The walls of the channel are lined with granulation tissue, so it does not close on its own as long as the source of inflammation remains. Hence the key point: treating a dental fistula means finding and eliminating the cause, not just sealing one opening. The tract can be straight or tortuous, short or long. Its direction depends on where the source sits and how the surrounding tissues are arranged. Sometimes pus seeks an exit for weeks, and sometimes it breaks through in a few days. The appearance of a fistula does not always mean severe pain: the process can smolder quietly. That is why the opening on the gum is often noticed by chance — while brushing or looking in the mirror. The doctor decides: examination, X-ray, and probing show where the channel leads.
| What you see | What it looks like | What the person feels |
|---|---|---|
| Bump | rounded elevation on the gum, flesh-colored or reddish | usually nothing, sometimes mild pressure |
| Sore | a dot or slit with redness around it | may sting when eating |
| Discharge | a drop of pus or cloudy fluid, a mark on the gum | unpleasant taste, odor |
| Fistula opening | a retracted scar if the process has subsided | doesn't hurt, but remains |
| Swelling nearby | puffiness of the gum and cheek | pressure, tenderness |
| Tissue color | bluish or bright red area | reaction to hot, cold |
| Size | from a pinhead to a pea | depends on the stage |
A fistula is not a disease in itself, but a channel through which pus seeks an exit. It opens where inflammation has destroyed bone and broken through the gum.
Inside the tooth there is a chamber with nerves and blood vessels. When microbes get in, the tissue dies, and the canal remains infected. If such a canal is not treated, the inflammation spreads beyond the root apex. A lesion forms around it: the body walls it off with a capsule, but the microbes inside continue to live. This is how chronic periodontitis develops. Pus accumulates, presses on the bone, and the bone gradually resorbs. When the path outward opens, the contents break through under the periosteum, then under the mucosa. An opening appears on the gum — a fistula. Through it, the discharge exits into the oral cavity, and the pain subsides for a while. The person thinks it has all passed. But the lesion at the root remains, and dental fistula treatment without eliminating the cause will not close it. It can only be resolved by removing the source of infection — by treating or extracting the tooth. The doctor decides after examination and X-ray.
The picture depends on where the pus has found an exit. Some people feel throbbing when chewing, others have no pain at all, and there is just a noticeable spot on the gum.
Most often, a person comes in complaining of pain when biting. The tooth seems to have "grown" out of its socket, appears higher than its neighbors, and when the jaws close, it meets the opposing tooth before the others. Hence the feeling that this particular tooth is in the way. The gum above it is red, boggy, and swollen, and pressing with a finger or tongue causes dull pain. Mobility may appear nearby: the tooth wobbles because the tissues holding it are involved in the inflammation. Sometimes the swelling extends beyond the gum and involves the cheek or lip — one side of the face looks swollen and asymmetrical. Purulent exudate is periodically discharged from the fistula tract, and then the pain subsides for a while. This rhythm — it calmed down, then hurt again — is typical. If the swelling spreads to the orbit, neck, or submandibular area, the condition stops being local: fever rises, and it becomes difficult to open the mouth or swallow. Such signs require emergency care, not an appointment for a routine visit.
The absence of pain does not mean the process has stopped. The chronic form runs sluggishly: pus finds a constant path outward and drains in small portions without accumulating under pressure. The pressure inside the lesion does not increase—the receptors are not irritated, and there is no pain. The person sees a bump or dimple on the gum, sometimes notices a salty taste, but does not go to the doctor. Weeks and months pass this way. Periodically the opening closes, the contents accumulate, and then a short flare-up occurs: swelling, aching pain, fever. Then the fistula ruptures again, and everything subsides. This cycle is reassuring, but the destruction of bone tissue around the root apex continues. Therefore, the absence of pain is not a sign of well-being but a feature of the course. The doctor decides: examination, probing of the tract, and an X-ray show where the lesion is located and how large it is. The clinical picture also determines what is done next—root canal treatment, opening the lesion, or tooth extraction.
First, the doctor examines the gum and probes the tract, and imaging shows where it comes from and what caused it. Without visualization, treating blindly is not acceptable.
The doctor examines the gum and finds the opening—a small hole from which pus may discharge. Then he carefully probes the tract with a thin instrument. This reveals the direction: toward the root apex, toward the gum margin, or toward an adjacent tooth. At the same time, the response to cold, percussion, and tooth mobility are checked. A history is taken: when the opening appeared, whether there was pain, trauma, or previous treatment. The source cannot be determined from external signs alone. A fistula looks the same in periodontitis, root fracture, and periodontal abscess. Therefore, examination is only the first step; visualization is needed next. The doctor decides which method will provide the answer based on the clinical picture. Sometimes the opening can be traced to the gum margin, and then the picture is clearer. In other cases, the tract goes deep and does not emerge externally. Then the condition of the tooth itself is used as a guide: color, mobility, response to loading. It is also specifically clarified whether there have been previous interventions on this tooth. This helps narrow down the causes.
| Method | What you see | When it is used |
|---|---|---|
| Periapical X-ray | Focus at the root apex, condition of the surrounding bone tissue | Initial assessment of one or two teeth |
| Panoramic X-ray | All teeth and both jaws as a whole, the overall picture | When the source is unclear or several are suspected |
| CBCT | The fistula tract in three projections, bone thickness, proximity to structures | Complex cases, surgical planning |
| Gutta-percha tracing | Direction of the tract on the X-ray | Clarifying which tooth the fistula comes from |
If the fistula leads to the root, an attempt is made to save the tooth. The canals are then unsealed, cleaned, and refilled. This is endodontic treatment, not work on the gum.
The prognosis depends on the clinical picture. Retreatment is feasible if the root walls are preserved, the canal is at least partially patent, and the lesion at the apex has not destroyed the bone too severely. Broken instruments, perforations, pronounced root resorption, and cracks interfere with the work. If the canal is densely obturated along its entire length and the fistula still persists, repeat treatment helps, sometimes combined with root-end resection. When the root is split below the gum level or almost completely destroyed, the tooth cannot be saved—then it is extracted. The decision is made by the doctor after examination and imaging. Sometimes the tooth can be kept, but it remains under observation: images are repeated to detect in time that the inflammation has returned. There are also cases where the canal cannot be retreated due to anatomy, and then surgical access to the apex is discussed. The exact plan is based on CT data, the condition of the gum, and how important the tooth is for the bite.
When pus accumulates in a closed cavity, it seeks an outlet. A fistula is an already established tract. But drainage through it is often insufficient.
The fistulous tract is narrow. It can close at any moment, and then the exudate will again put pressure on the tissues. Incision and drainage is needed to give the pus a free path to the outside and relieve tension in the focus. The doctor cuts the soft tissue over the fistula or in the projection of the root, widens the opening, and irrigates the cavity with an antiseptic. Sometimes a puncture is enough, sometimes an incision is required. The doctor decides based on the clinical picture. If the cause is a tooth, drainage does not replace root canal treatment. It only relieves the acute inflammation and buys time for the main work. Without eliminating the source, the cavity will fill up again. Therefore, incision and drainage almost always goes hand in hand with retreatment or tooth extraction. In some cases, the drain is left in place for several days to maintain outflow. The patient is prescribed rinses and antibiotics as indicated. Pus drains through the fistula, but the cause is not resolved. This is a temporary measure.
Surgery is needed when conservative treatment has been exhausted. The doctor removes part of the root together with the inflammatory focus that is producing the fistulous tract. Sometimes this is the only way to save the tooth.
It happens that the canal is densely filled along its entire length, yet the fistula does not close. This means the cause is not the filling material. The inflammation is located beyond the root apex, in the bone tissue. It is impossible to reach it through the canal: posts, broken instruments, or curved or obliterated canals get in the way. In upper incisors and canines, the root is often tilted to the side, and endodontic access to the focus is limited. Apicoectomy is a way to remove the source from the outside without touching the crown of the tooth. The indications are determined by the doctor based on imaging. A CT scan shows the size of the focus, the thickness of the bone, and the proximity to adjacent roots and to the maxillary sinus. If the focus is large and the bone wall is thinned, surgery offers a chance to save the tooth. When the destruction of the root is too extensive, there is only one option — extraction. The decision is made based on the clinical picture, not on a single image. Sometimes retreatment of the canal is attempted first, and surgery is only scheduled if it fails. The general condition is also assessed: blood clotting, blood sugar, blood pressure.
A fistula by itself is not a death sentence for a tooth. The question is what is left inside the jaw: whether the root is intact, how large the focus is, and whether it can be closed.
The doctor looks at the images and assesses how much hard tissue has survived. If the root is destroyed below the gum line, there is nothing to attach a filling or inlay to. Then even a clean apex after retreatment will not hold the crown. The second reference point is the size of the focus around the apex. As long as it is limited to a couple of millimeters, there is a chance to close it conservatively. When the destruction encircles the root or extends into the furcation area, the prognosis changes. The third point is mobility. If the tooth is loose, it means the bone holding it is gone. Restoring that support is difficult. A root fracture is assessed separately: along the fracture line, infection constantly travels outward, and no amount of canal treatment will stop it. The decision is made based on the combination of factors: depth of destruction, size of the focus, condition of the surrounding bone, and presence of a fracture. Sometimes the picture is borderline — then an attempt to save the tooth is offered, with an honest discussion of the risks. The doctor decides after examination and imaging.
A fistula is a tract through which pus drains to the outside. Many people try to close it with pills or a solution. Let us break down what each method can do.
Antibiotics suppress bacterial reproduction in soft tissues. They relieve the acute phase: pain subsides, swelling goes down, and discharge from the fistula tract decreases. The person feels better and often decides the problem is solved. But the source is inside the tooth, in the root canal system, where the drug from the bloodstream barely penetrates. The dense canal wall and dentin act as a barrier. As long as infected tissues remain inside, inflammation returns after the pills are stopped. Therefore, an antibiotic is not a standalone treatment but preparation or support. It is prescribed for a pronounced purulent process, for swelling, and when there is a risk of the infection spreading to adjacent areas. Sometimes a course is needed before a procedure so that acute inflammation subsides. Sometimes after, as a safeguard in severe cases. The decision is made by the doctor based on the clinical picture. The regimen, dose, and duration are selected individually: age, allergies, comorbidities, and other medications are taken into account. You should not buy an antibiotic yourself and take it for weeks. It is useless for the tooth and harmful to the body. If a fistula has already formed, pills will not close it.
A rinse acts on surfaces: the gum, the mucosa, and the contents of the fistula tract. A baking soda or salt solution, herbal decoctions, and antiseptics wash away pus and plaque. After the procedure, it feels better: bad breath goes away, irritation subsides, and the gum looks calmer. This is a symptomatic measure. It does not reach the root where the cause lies. The tooth canal is a closed system, and no solution will penetrate it. The fistula may temporarily stop discharging pus, but that does not mean it has healed. Often the opening simply becomes clogged, and inflammation continues inside. Then the process goes deeper: swelling, pain, and a gum abscess appear. Rinses are appropriate as auxiliary hygiene—for example, a warm baking soda solution after meals to remove food debris. Antiseptics are used for a short course because prolonged use irritates the mucosa. Do not rinse with hot water: heat increases blood flow. Alcohol tinctures are also unsuitable. Rinsing does not replace a visit to the doctor. It only buys time and relieves discomfort while the person waits for an appointment.
In children, a fistula on the gum behaves differently than in adults. The causes are the same, but the consequences are more serious: the bud of a permanent tooth is growing nearby.
The enamel and dentin of a primary tooth are thinner than those of a permanent tooth. The carious process passes through them faster and reaches the pulp sooner. Sometimes very little time passes from the appearance of a spot to pulpitis, and parents do not notice it. A child does not always complain of pain. The tooth may look almost normal, while inflammation is already forming underneath. When pus finds an outlet through the bone and gum, a fistula appears. Treatment in children is structured differently than in adults. Pulpitis of a primary tooth is treated with an effort to preserve the tooth until its physiological replacement. If destruction has gone too far, the doctor decides whether it can be managed without extraction. Sometimes a primary tooth has to be removed early so that the bud of the permanent tooth is not affected. The decision is made by a pediatric dentist based on the clinical picture and X-rays. Anesthesia is selected taking into account the child's age and condition. Appointments are structured in short stages so that the child can tolerate treatment calmly.
The permanent tooth germ lies in the bone next to the roots of the primary tooth. Infection from inflamed pulp can reach it. This is the main reason why a fistula in a child requires attention. If the tooth germ is damaged, the permanent tooth may erupt with an enamel defect or change position. Sometimes it does not erupt at all. The degree of risk depends on how long the inflammation has been going on, how close the source is to the tooth germ, and the anatomy in the specific case. It cannot be predicted in advance, so the doctor examines the images and assesses the situation. The treatment approach is designed to remove the source of infection and, if possible, preserve the primary tooth until it is due to be replaced. If it cannot be preserved, extraction is performed carefully to avoid damaging the tooth germ. After extraction, monitoring or orthodontic treatment may be needed so that the permanent tooth takes its proper place. The pediatric dentist decides everything together with the orthodontist when necessary.
The socket after extraction does not heal the same way in every case. Sometimes a channel opens through the gum or the wall of the socket, through which pus drains. This is a fistula. Let us go over the causes and the first steps.
After extraction, a fragment of root, a piece of the socket wall, or an area of altered tissue that was not fully cleaned out sometimes remains in the socket. Such tissue interferes with healing, maintains inflammation, and serves as a source of discharge. Here the fistula is not a disease in itself but a drainage pathway for accumulated exudate. The gum above it may look normal while the process continues inside. There can also be another picture: the tooth was extracted, but a neighboring tooth has a diseased root, and the channel opens not from the socket but from that tooth. Without an examination and an image, it is impossible to determine where the channel is coming from. The doctor assesses the condition of the socket, checks the neighboring teeth, and if necessary orders an X-ray or CT scan. After that, the clinical picture determines the approach: sometimes it is enough to clean out the socket and suture it, and sometimes the neighboring tooth needs retreatment. The cause cannot be determined from the appearance of the gum alone.
Both conditions change the approach: in pregnant patients, the trimester and the safety of imaging are taken into account; in diabetes, the glucose level. The doctor makes the decision after examination.
Pregnancy itself does not prohibit treating a tooth with a fistula. The question is when and how. The second trimester is usually calmer: morning sickness has passed, and the abdomen does not yet make it hard to sit in the chair. In the first trimester, the fetal organs are forming; in the third, there is a risk of premature contractions from lying on the back for a long time. These are guidelines, not strict rules: the doctor assesses the trimester, the patient's well-being, and obstetric history together with the gynecologist. Images are taken with a protective apron, and if necessary with a digital sensor at a low dose. A panoramic image or CT scan is ordered only if the diagnosis cannot be made without them. Anesthesia is possible: a drug is selected that does not cross the placenta in significant amounts. Epinephrine is added cautiously. If the source is acute — pain and swelling — waiting until the third trimester is not advisable. Root canal retreatment, opening the fistula, or tooth extraction are performed according to the clinical picture. Antibiotics are prescribed when there are clear signs of infection, and the choice is coordinated with the gynecologist.
In diabetes, a fistula behaves differently. High blood sugar slows healing and weakens local immunity, so inflammation can smolder without severe pain. A person gets used to the discomfort and postpones the visit, while the canal is being destroyed in the meantime. That is why the first thing assessed is blood glucose. Elective treatment is best carried out when levels are stable, as confirmed by the treating endocrinologist. If blood sugar is high, the regimen is adjusted first, and only then is the tooth treated. An emergency — swelling, a gum abscess, fever — cannot wait: incision and drainage are performed at any glucose level, because a purulent cavity is more dangerous. Before the appointment, it is worth eating and taking your usual medications so as not to trigger hypoglycemia in the chair. After the procedure, monitoring does not end: healing is slower, and check-ups are scheduled more often. Antibiotics, if needed, are selected taking diabetes medications into account. Smoking and skipping glucose-lowering drugs undo the doctor's work — patients are told this directly.
A fistula on the gum is a channel through which pus from the source of inflammation drains to the outside. It does not appear on its own. It is always the result of something: an inflamed pulp, a cyst at the root apex, an inadequately treated root canal, and less commonly, trauma or a foreign fragment in the bone. As long as the cause remains active, the fistula will keep closing and reopening. Closure of the fistula does not mean the process has stopped: the pus has simply stopped finding an outlet and is accumulating inside. That is why it is not the fistula that is treated, but its source. The symptom can be resolved quickly — by incising and draining it. Resolving the cause is more difficult: retreating the canals, performing an apicoectomy, or extracting the tooth. Sometimes conservative management is enough; sometimes surgical intervention is needed. The choice depends on what the imaging shows, how much of the tooth is destroyed, and whether there is a root fracture. A fistula on the gum is a reason to investigate the cause, not to mask it with rinses or pills.
There is no single protocol for all cases. The doctor looks at the X-ray or CT scan and assesses the condition of the root, canals, and surrounding bone. Then comes the decision: retreatment, apicoectomy, or extraction. Each option has its own conditions. Retreatment is possible if the canal is passable and the root is intact. Apicoectomy is used when the apex is accessible and the tooth still retains its function. Extraction is performed if the root is cracked or the destruction is too extensive. Age, concomitant diseases, and pregnancy also influence the choice. Sometimes acute inflammation is first relieved, and then the main stage is planned. The timing and scope of the intervention are determined by the doctor after examination and imaging. The patient can ask questions and discuss alternatives, but the final decision remains with the specialist. Self-treatment rarely helps here: the fistula returns until the cause is eliminated.
A gum fistula is not a disease in itself, but a channel through which pus drains from a source of inflammation at the root apex or in the periodontium, so without treatment it does not disappear but only temporarily closes, and the inflammation continues to destroy bone tissue. If the fistula is left untreated, the infection can spread to adjacent teeth, cause phlegmon, abscess, or sepsis, and also lead to tooth loss and jaw deformity. A fistula is especially dangerous in children, as it can damage the buds of permanent teeth. At the first signs — purulent discharge, swelling, pain — you should urgently consult a dentist for diagnosis and debridement of the source.
Yes, in most cases a gum fistula can be treated without tooth extraction if the root is preserved and there is no significant bone destruction, so the doctor first performs endodontic treatment: retreats the root canals, removes infected tissue, and fills them, after which the fistula closes on its own. If the cause is periodontitis, professional hygiene, curettage, and antibacterial therapy are used, and tooth extraction is required only if the root is completely destroyed or conservative treatment is impossible. In our clinic, during the initial examination, the doctor assesses the condition of the tooth and draws up a treatment plan, and if necessary refers you for a CT scan to clarify the condition of the root and surrounding tissues. You can schedule such an examination by calling +7 777 911 07 83, and based on the diagnostic results you will be told the next steps.
Implantation can be performed only after the fistula and inflammation are completely eliminated, since placing an implant into infected bone leads to rejection, so the doctor first treats the cause of the fistula: retreats the canals or removes the non-viable tooth, then performs debridement of the socket and, if necessary, bone grafting. Only after healing and confirmation by CT that there is no infection is implantation planned, and the timing depends on the extent of the lesion and individual healing characteristics. In our clinic, implantation is performed by an implant surgeon who assesses the condition of the bone and selects the appropriate protocol. You can schedule a consultation by calling +7 777 911 07 83, where they will explain the sequence of stages and what needs to be prepared in advance.
You can book a consultation at our clinic by calling +7 777 911 07 83 or through the form on the website. We are open daily from 9:00 to 20:00 at 11/1 Abay Avenue, parking is free. The initial examination and treatment plan are provided free of charge; during the appointment, the doctor will examine the oral cavity, prescribe a CT scan if necessary, and explain the stages of fistula treatment. If you are unsure whether you need an urgent visit, call us — the administrator will suggest a convenient time. For treatment of a gum fistula in Astana, contact our clinic; we have been operating since 1995.
A gum fistula usually heals within 3–7 days after the cause is eliminated, but complete bone restoration takes from several weeks to several months, so the result cannot be judged solely by the closure of the opening. If the fistula was caused by periodontitis, after root canal retreatment the opening closes quickly, and pain and swelling subside within the first few days, whereas with periodontal disease, healing depends on the depth of the pockets and may require follow-up visits. At our clinic, the doctor schedules a follow-up examination to ensure the fistula does not return, and to speed up healing it is important to maintain oral hygiene and follow the doctor's recommendations. If pain, swelling, or discharge persists a week after treatment, you should come for an unscheduled examination without waiting for the appointed date.
Prevention of a gum fistula includes regular oral hygiene, timely treatment of caries and pulpitis, as well as professional teeth cleaning at least once a year. It is important not to neglect gum diseases such as gingivitis and periodontitis, and to visit the dentist for preventive check-ups. If you have crowns or fillings, monitor their condition so that infection does not develop underneath. At our clinic, you can undergo a preventive examination and professional hygiene; to book, call +7 777 911 07 83.
A gum fistula most often appears due to advanced periodontitis, when the infection at the root apex finds an outlet through the gum, as well as with periodontal disease, cysts, and after unsuccessful root canal treatment. Less commonly, the cause is tooth trauma, a poor-quality filling or crown under which bacteria accumulate, and a fistula can also occur around an implant in peri-implantitis. At our clinic, X-rays and CT scans are used for diagnosis to accurately determine the source of inflammation and avoid treating the wrong tooth. You can book an appointment by calling +7 777 911 07 83, and during the examination the doctor will explain what treatment will be required in your case.
If a child develops a gum fistula, it is necessary to show him to a pediatric dentist as soon as possible, as the infection can damage the buds of permanent teeth. The doctor will examine the oral cavity, take an X-ray, and decide whether the baby tooth can be saved or will have to be removed. Treatment may include opening the fistula, antibacterial therapy, and in some cases root canal filling of the baby tooth. At our clinic, a pediatric therapist-surgeon-orthodontist who works with children sees patients; to book, call +7 777 911 07 83.
We are open daily from 9:00 to 20:00, seven days a week. The clinic is located in Astana at 11/1 Abay Avenue. Phone for appointments: +7 777 911 07 83. Initial examination and treatment plan: 0 ₸.
Address: Astana, 11/1 Abay Avenue. Parking for patients is free. Phone for appointments: +7 777 911 07 83. Appointments are available daily from 9:00 to 20:00.
The warranty period depends on the type of work and is stated in the contract. The initial examination and treatment plan are 0 ₸. Appointments are available daily from 9:00 to 20:00.
Installments for 24 months with Jusan bank or 12 months with Kaspi. Initial examination and treatment plan: 0 ₸. Appointments are available daily from 9:00 to 20:00. Phone for appointments: +7 777 911 07 83.
The initial examination and treatment plan are 0 ₸. There is no separate fee for the first visit. The warranty period for the work depends on the type of work and is stated in the contract. Installment plans are available from Jusan bank for 24 months and from Kaspi for 12 months.
Parking is free. The clinic is located in Astana at 11/1 Abay Avenue. Appointments are available daily from 9:00 to 20:00. Phone for appointments: +7 777 911 07 83.
At first the silence in the lobby threw me off — then I realized why — that's exactly how it is. We came in for a consultation and ended up getting treatment here. The receptionist called back when she said she would — a small thing, but it was nice. We're happy with the result, there's nothing to complain about...
Our whole family received treatment here, with no unnecessary visits. They answered our questions even after the appointment, via messenger. We're happy with the result, and that's what matters most. I'm one of those people who asks again three times over — they were patient with me.
I booked on the recommendation of a colleague from work, made the appointment through the website, and they called back about ten minutes later — that's a story in itself — Our whole family received treatment here, without unnecessary visits. Honestly, I wasn't expecting that. The hallway doesn't smell like a hospital, but of something neutral. In my opinion, the main thing is that they don't pressure you into a decision!
I didn't think they'd manage it in a single visit. Honestly, I wasn't expecting that. We came in for a consultation, ended up getting treatment, and they didn't order any unnecessary X-rays!
Everything is fine now, it feels like my own, and they did exactly what was planned, nothing extra. I put it off for about a year and a half.
We spent a long time looking for a clinic near our home. We chose the clinic based on reviews. Ksenia is the kind of doctor you come back to. Our whole family has been treated here, everything by appointment, no waiting. Everything is fine now. That's what won us over. They really know their stuff here. We were seen right on time, no waiting. Parking is in the courtyard, we found a spot.
Before this, I had only come in for promotional offers and never really got proper treatment. In my opinion, the price is fair for this kind of work. They did exactly what was planned, nothing extra, and it was all done in one visit. Everything is fine now, which is what I wanted.
Came for a consultation and stayed for treatment. Parking is in the courtyard, we found a spot, which was never the case anywhere before. Five out of five. Not painful at all. They didn't push anything unnecessary...
We searched for a clinic near our home for a long time. To be honest, I expected the worst. Our whole family received treatment here, without any unnecessary visits.
We came for a consultation because we wanted a second opinion, and we ended up staying for treatment. The contract and receipt were provided without us having to ask. It seems like a small thing, but that's exactly what stuck with us.
Nuzhno bylo mnenie vtorogo vracha. Prishli na konsultaciyu, ostalis lechitsya, ulozhilis v plan. Kartu zaveli srazu, pasport sprosili odin raz.
I made an appointment on the recommendation of a colleague from work. Yerzhan knows his stuff. We came in for a consultation and ended up staying for treatment (we laughed about it later at home)
I hadn't been to the dentist for about three years after the pandemic. I didn't think they could get it all done in one visit. Galiy showed me everything on the X-ray. They did what we had planned, nothing extra. The receptionist called back when she said she would, no complaints there. I booked my family here too. They answered my questions even after the appointment, over messenger — that's how it should be. The sterility is out in the open, they opened the instruments in front of me. They didn't push anything unnecessary on me — that's how it should be.
Came in for a consultation, ended up getting treatment, and it was all done in one visit. . . No stress (I couldn't believe it myself). Everything's fine now. Cleanliness is out in the open, and they opened the instruments in front of me.
I made an appointment on the recommendation of a colleague from work. I thought it would take longer. I even feel awkward that I put it off (I rescheduled twice). They did what was planned, without anything unnecessary, without extra visits.
I made an appointment on the recommendation of a colleague from work. Our whole family has been treated here (I couldn't believe it myself). They saw me right on time, no waiting, just as agreed. It seems to me they simply love what they do here.
They did what was planned, nothing extra, and honestly, I'm still surprised it was painless. There was some discomfort — the hallway is a bit cramped when everyone is waiting. A minor thing — that's a separate story —. We're happy with the result.
We had treatment as a family, and they didn't push anything extra. That's the truth. It turned out better than I expected. Alexey explained everything.
I came for a consultation, ended up getting treatment, everything was done in one visit, and now everything is fine. Thanks to the whole team. The office is bright, the equipment is new, just as it should be. The hallway doesn't smell like a hospital, but like something neutral—never seen that anywhere before. They set up my file right away, asked for my passport only once. I have a low pain threshold, and they took that into account. Shoe covers, a cup, a napkin—little things, but everything was there, small touch but nice. Honestly, I didn't expect it. They arranged an installment plan on the spot, no running around to banks, just as agreed. The treatment plan was laid out by stages and by cost. They didn't push anything unnecessary, just as agreed.
Came on a colleague's recommendation — in short: good. Only one thing I didn't like: the parking lot was full. Came in for a consultation, stayed for treatment, and everything went according to plan.
My previous doctor moved away, so I had to find a new one, and I put off making the appointment for a long time. The parking lot was full — but that's just me being honest. They did what was planned, nothing extra, and stayed on schedule)
After previous treatment, I had lost trust. We received treatment as a family, and they didn't hide that there was a choice. The next day they called and asked how I was doing. Now everything is fine. Booking was easy...
I initially just wanted to have a look and get a price estimate (I couldn't believe it myself), but Alicia really knows her stuff. I would come back here for a second tooth as well. They did exactly what was planned, with no unnecessary extras.
I had to force myself to make the appointment. I came in for a consultation, ended up staying for treatment, and everything was done in one visit. They answered my questions even after the appointment, via messenger. To be honest, I was expecting the worst.
Came in for a consultation and stayed for treatment — everything was done in a single visit. Happy with the result; it feels just like my own tooth. I'll keep coming here. The treatment plan was laid out stage by stage, including the costs — thank you for that too. The contract and receipt were provided without me having to ask. They scheduled me at a convenient time, no "come at nine and wait." Nothing unnecessary was pushed on me, no complaints there.
I hadn't been to the dentist for about three years after the pandemic. What won me over was that they didn't push anything unnecessary. I came on my sister's recommendation. Alicia laid out the plan in detail. It was quick. They did what we'd planned, nothing extra, all in one visit. We're happy with the result. I've signed my family up here too.
I needed a second opinion — that's a whole separate story. In short: good. Our whole family has been treated here. Aset explained why it wasn't worth putting off. I have a low pain threshold, and they took that into account.
We are happy with the result, came in for a consultation, and stayed for treatment. Alicia is a thorough doctor, attentive to the smallest details. I have disliked dentists since childhood. Five out of five. They messaged us the next day to ask how we were feeling — that has never happened anywhere before. The hallway doesn't smell like a hospital, but like something neutral — I want to mention that separately. The receptionist called back when she promised to — thank you for that too. Parking is in the courtyard, and we found a spot.
Hotel snachala prosto posmotret i pricenitsya, prishli na konsultaciyu, ostalis lechitsya, bez lishnih vizitov. Aleksey na svyazi i posle priema. Seychas vse v poryadke, poka bez narekaniy. Pyat iz pyati. Sterilnost na vidu, instrumenty vskryvali pri mne, i eto podkupaet. Rassrochku oformili na meste, bez begotni po bankam, meloch, a priyatno (sam ne poveril))
Came in for a consultation, stayed for treatment, no unnecessary X-rays were ordered, and we're happy with the result. Galiy explained why it's not worth putting off
I was treated here, everything was done in one visit. They called the next day to check on me. Now I only come here. The office is bright, the equipment is new...
Lechliis zdes vsey semey. Rezultatom dovolny. Napisali v messendzher na sleduyuschiy den, sprosili pro samochuvstvie, otdelno eto otmechu.
Tell us how your treatment went. The review appears on the site once the front desk has checked it.

Message us on WhatsApp or give us a call — the clinic is open daily from 9:00 to 20:00. Initial examination and treatment plan — 0 ₸, free parking.